Over the years, AZ Patio Heaters have taken the necessary steps to ensure quality control and produce a consumer-friendly product that is reliable and trouble-free. AZ Patio Heaters is one of the only suppliers in the US to maintain a complete line of replacements parts and a complete repair center.
AZ Patio Heaters currently selling their patio heaters to several of the top 10 retailers in the US: One of them is HelloGarden. We have established a very solid relationship with AZ Patio Heaters based on our dedication to quality and commitment to the customers. We can assure you that you will be extremely pleased with our service and the quality of our products!
All orders are shipped free of charge and are not subject to sales tax.
Business days are Monday through Friday. Holidays, Saturday and Sunday are not included in shipping days.
Due the COVID-19, delay may apply, please refer to the product page for more information about shipping time.
(During regular time) Shipping process: A newly placed order usually takes 48-72 hours to be processed/shipped and will be delivered to you approximately 1 to 5 business day after an order has shipped, with most packages arriving within 3 business days. For example, an order made on Monday night will be shipped on Wednesday morning and would arrive about 3 business day later.
Our policy lasts 30 days in most case. Some of our brands are offering 60 days, please refer to the product page. If 30 (or 60 in special cases) days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a 100% refund, your item must be in the same condition that you received it. It must also be in the original packaging.
In the case you used the product and you would like to return it, you will be responsible for the shipping fee and a restocking fee might apply.
Since April 2020, there are no fees to refund a charge, but the fees from the original charge aren't returned so a 3% fee apply and will be deducted from your refund. In the case that the refund is due to a mistake from our side or defective items, we won't charge you any fees.
In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request for a product replacement within 30 days of receiving the item. To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via email
Payment & Security
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